Returns & Exchanges
At Vinegar Syndrome, we strive for complete satisfaction with every purchase; however, we accept returns on unopened and defective media within 30 days of delivery. Please note that limited edition items and clearance products are considered final sale unless a manufacturing defect is present.
Verify Eligibility
Ensure your item is in its original, factory-sealed shrink wrap or has a documented playback defect.
Contact Support
Email our customer service team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA).
Package Your Return
Securely pack the items in their original shipping box or similar protective packaging to prevent damage during transit.
Ship and Refund
Send the package to our distribution center using a tracked shipping method; once received and inspected, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing